How to Issue an Invoice for Trendyol Sales (e-Archive Guide)

Everyone who starts selling on Trendyol asks the same question in their first week: "Who issues the invoice — me or Trendyol?" The clear answer: you issue the sales invoice, in the name of the customer who placed the order, on a per-order basis. Trendyol is an intermediary service provider; it does not issue sales invoices to customers on your behalf. In this guide we bring together, in one place, who issues an invoice to whom and for what amount, the distinction between e-Archive and e-Invoice, the return and expense-voucher flow, and the invoicing mistakes sellers make most often. To separate out the VAT within an invoice amount, you can use the VAT calculation tool. A note up front: what follows is the general framework; the details vary by type of tax liability, so consult your accountant for your exact situation.

Who issues an invoice to whom? Let us clarify the three-way relationship

In marketplace sales there are three parties and two separate invoice relationships; most of the confusion comes from mixing these two up:

• You → customer (sales invoice): for every order, you issue a sales invoice in the name of the buyer who placed it. You are the one selling the goods; Trendyol is only the intermediary. If the customer requested a corporate invoice (entered a tax number), the invoice is issued with that information; you can see the invoice details for the order in the panel.
• Trendyol → you (service invoices): Trendyol issues an invoice to you for the commission, shipping, and platform service fees. These are your expense documents and have nothing to do with your sales invoice. We explained in detail that the commission invoice is issued VAT-inclusive and what its tax base is in the is commission VAT-inclusive article.

So the statement "Trendyol already issues invoices" is only half true: the invoice Trendyol issues is for your expenses, and the invoice you issue is for the customer's purchase. Neither replaces the other; the obligation to issue an invoice to the customer for every sale remains with you.

e-Archive or e-Invoice? The distinction and the requirement

Both are electronic documents, but their recipient differs. The practical distinction is this: if the other party is also an e-Invoice taxpayer, an e-Invoice is issued; if not (including end consumers), an e-Archive invoice is issued. Since the vast majority of Trendyol sales go to end consumers, in day-to-day practice a marketplace seller effectively deals with e-Archive invoices.

On the requirement side: GİB (the Turkish Revenue Administration) has introduced e-Invoice and e-Archive obligations tied to revenue thresholds for taxpayers who sell online (including through marketplaces), and these thresholds are updated by communiqués. In addition, invoices exceeding a certain amount on a per-document basis must be issued as e-Archive through the GİB portal even if you are not an e-document taxpayer. We are not giving the current amounts of these thresholds here, because they change — verify the current threshold from GİB announcements and assess your own revenue situation together with your accountant. In practice, for a business doing e-commerce, moving to e-documents without waiting for the threshold eases both operations and audit risk.

Which amount goes on the invoice? The VAT-inclusive sale price — not the commission

The costliest mistake is made right here. The sales invoice is issued on the VAT-inclusive sale price the customer paid. The amount deposited to your payout, the amount after commission is deducted, or "the money that reaches my hand" is not the subject of the invoice. For a product with 20% VAT sold for 500 TL VAT-inclusive, the invoice looks like this:

Commission does not appear on this invoice. Commission is a separate service invoice Trendyol issues to you; it goes on your expense side, not on the customer's invoice. A seller who says "400 TL was deposited, let me issue the invoice for 400" both under-declares VAT and puts their records in conflict with the sales amount Trendyol reports. To quickly convert VAT-inclusive/exclusive, the VAT calculation tool does the job, and for the full picture of VAT in e-commerce, the VAT in e-commerce guide will help.

Practical rule: the invoice total must equal the amount the customer saw and paid on the order screen. In campaign and coupon scenarios, whose pocket the discount comes out of appears as separate line items on the account statement; in these cases, clarify which amount the invoice should be issued for using your own account statement and your accountant.

When should you issue the invoice, and how should you deliver it to the customer?

The general rule in the Tax Procedure Law is that the invoice must be issued within seven days following the delivery of the goods. In practice, e-commerce sellers issue the invoice as the order is being shipped; this leaves no timing risk and the customer does not ask "where is my invoice." The e-Archive invoice is delivered to the customer by email or link; on the Trendyol side, the invoice can also be attached to the order detail. A customer being unable to access the invoice is both a complaint and a store-score issue — it can be entirely prevented with a little operational discipline.

If there is a return: the return invoice and the expense voucher

A return means the invoice is reversed too, and the flow varies depending on who the buyer is. The general framework is as follows:

• If the buyer is a taxpayer: they issue a return invoice to you for the goods they returned; you record it like a purchase document.
• If the buyer is an end consumer: they cannot issue an invoice. In this case, on your side the return is documented with an expense voucher or in a way appropriate to the cancellation/return process of the e-Archive invoice; which route applies depends on the timing of the return and the e-document process you use. There is no single correct flow here — set up your own process with your accountant.

What matters is this: the invoice for a returned sale is not treated as "nonexistent" in your records; a reversing entry is created with the return document and your VAT declaration is corrected accordingly. The non-invoice side of returns — the statuses, the decision window, which return you can dispute — is not the subject of this article; we explained those step by step in the Trendyol return process guide.

Automating invoicing: integrators and pre-accounting tools

Five orders a day can be issued by hand; fifty orders a day cannot. There are two categories of tools on the market that automate this work:

• e-document integrators: they let you issue e-Archive and e-Invoice electronically through GİB-approved private integrators.
• Pre-accounting / marketplace integration software: they automatically pull orders from the Trendyol API, create the invoice for each order, deliver it to the customer, and keep your records. For a seller selling across multiple marketplaces, this effectively becomes mandatory.

Whichever tool you choose, do not leave two checks to automation: regularly sample-check that the invoice is issued for the VAT-inclusive amount the customer paid and that a return document is created for returned orders. Automation does not eliminate errors; it can silently scale them up.

Common invoicing mistakes

1. Not issuing an invoice at all: skipping the invoice because "Trendyol keeps records anyway" means undocumented sales. Marketplace sales are one of the areas the tax administration cross-checks most easily: the platform already reports sales data. For a seller who does not issue invoices, the result is the risk of a special irregularity penalty and retroactive tax assessment — the amounts change, so learn the current ones from your accountant.
2. Issuing the invoice for the payout amount: we explained above — the invoice is issued on the sale price, not the amount that reaches your hand. Commission and shipping are expensed separately through the invoices Trendyol issues to you.
3. Overlooking the corporate invoice request: if the customer entered a tax number, the invoice must be issued with that information; an invoice issued in an individual's name is useless for a corporate buyer and turns into a complaint.
4. Leaving a returned sale's invoice open: every return for which no return document is created leaves a sale in your records that did not actually happen and extra VAT.
5. Never comparing invoice records with the account statement: the total of the invoices you issue must match the sales amounts on the Trendyol account statement. If they do not match, there is either a missing invoice or an excess/shortfall deduction — we explained reading the account statement line by line in the current account statement guide.

Frequently asked questions

Does Trendyol issue the invoice to the customer on my behalf?

No. Trendyol is an intermediary service provider; the seller issues the sales invoice to the customer. The invoices Trendyol issues (commission, shipping, service fee) are expense invoices issued to you.

Can I sell on Trendyol without a sole proprietorship and work without issuing invoices?

Opening a seller account on Trendyol requires being a registered taxpayer, and there is an obligation to issue a document for every sale. The scope and documentation method of special statuses such as the tradesman exemption vary by person — do not make this decision without an accountant.

Should I issue the e-Archive invoice from the GİB portal or from an integrator?

At low volume the GİB portal is sufficient; as volume grows, issuing invoices by hand per order becomes unsustainable and an integrator/pre-accounting tool effectively becomes necessary. The threshold is your operation: if your daily order count can no longer be managed by hand, it is time to switch.

Is the same invoice issued for micro-export (overseas) orders too?

No, the documentation for overseas sales is different (micro-export with an ETGB is a separate regime). This article covers domestic Trendyol sales; if you are exporting, set up the process separately with your accountant.

Invoicing is in order — but does it match the account statement?

Issuing the invoice for the correct amount solves the document side of the job; the money side of the job is whether that sale is correctly reflected in the payout. When you connect your Trendyol account, Verimle reads the sales and deduction data from the account statement, compares the expected deduction with the actual deduction, and detects unexplained differences; for deductions that appear unjustified, it prepares a dispute draft. Seeing whether the sales amounts underlying the invoices you issue match the amounts on the account statement is a natural part of this reconciliation. Explore the Profit X-Ray and financial reconciliation features — or first work out the amount a sale will bring in with the payout calculation tool.

Official verification and limits

The scope of e-documents, revenue thresholds, and documentation rules can change with legislation; that is why this guide is not a substitute for accounting or legal advice. Before you begin, check the Revenue Administration's (Gelir İdaresi Başkanlığı) e-Document system and Trendyol's official e-Transformation guide; confirm your own activity and documentation setup with your accountant. This guide was reviewed on 18 July 2026.