You Got a Trendyol Reconciliation Email: What to Check, What to Approve

There is an email from Trendyol in your inbox: "current-account reconciliation," a period, a balance, and usually two options — we agree / we do not agree. Most sellers either never open this email or approve it without reading. Both are mistakes: the reconciliation email is Trendyol asking, "here is how the account between us stands for this period the way we see it — do you agree?" and it is a document you need to check before you give your approval. In this article we explain what reconciliation is without drowning you in accountant-speak, list one by one the items you should look at before approving, and show you what to do when the numbers do not add up.

What is reconciliation? (From accountant-speak to seller language)

Between you and Trendyol there is a current account: every product you sell increases what Trendyol owes you; the commission, shipping and penalty invoices that are charged, along with approved returns, reduce that debt; and the weekly payments made settle the account. Reconciliation is both sides saying "yes, this is the number" about the remaining balance of this account at the end of a period — in other words, a periodic balance confirmation. Trendyol sends this regularly by email, and you can also see the same balance on the Current-Account Reconciliation screen in the seller panel.

The seller-language meaning of the terms that appear in the email and on the screen:

The critical point is this: the reconciliation email is not a notification, it is a request for confirmation. When you say "we agree," you have declared that you accept that period's account. The exact consequences of this declaration for accounting and for any potential disputes vary with your company structure — consult your accountant for your own situation. But the practical rule is simple: do not approve a number you have not checked.

The pre-approval checklist

Reconciliation shows a single number; to understand whether that number is correct, you need to drill down into the movements beneath it. In order:

1. Download the period's statement and compare it against the reconciliation number

In the seller panel, from the Payment and Invoice / Statement Listing screen, download the current-account statements that fall within the reconciliation period. The statement is a breakdown of the sales, return, deduction and payment lines — the balance in the reconciliation comes out of the sum of these lines. We explained the line types and how to read the statement step by step in the guide to reading a Trendyol current-account statement ; the real work of a reconciliation check happens on that screen. If the period total does not match the balance in the reconciliation, then even before moving on to line-item checks you already have a discrepancy.

2. Go through the deduction items one by one

The group that harbors the most errors in the statement is deductions: commission, shipping invoice, platform service fee, penalty invoices (delivery-deadline delay, failure to supply), campaign and coupon shares. When checking, ask three questions:

• Is the rate correct? Verify the commission line against your own category rate — for rates and the classic calculation mistakes, see the commission rates article.
• Does the shipping amount match the desi? Shipping invoice items come with the order number and the desi (Trendyol's volumetric weight unit) information; if the desi on the invoice is larger than your own measurement, it is grounds for a dispute.
• Is there a duplicate or unrecognized deduction? Such as a return that appears twice on the same order, or the cost of a campaign you did not join. By running the suspicious lines through the Deduction Check tool you can tell which of them are legitimate.

3. Check the signs of the return offsets

A return is the movement that flips the signs in the current account: the product amount previously credited to your receivable is taken back, and in exchange the commission charged on the sale is also refunded to you. So the trace of a return in the statement is not a single line, but the mirror image of the sale line. The most common error pattern: the product amount was reversed but the commission-refund line is missing. For every return in the period, look for the pair "did the amount go back, did the commission come back?" You can also work out the real cost of the return to you (shipping, packaging, being unsellable again) separately with the return cost calculator — it does not show up in the reconciliation, but it shows up in your profit calculation.

4. Do not get tripped up by period shifts

A significant portion of the differences between the reconciliation number and your own records is not an error but a timing difference:

• The payout date of sales you make in the last days of the month spills into the next period; in your ledger it is this month's sale, but in Trendyol's current account it is next period's payment. We explained the payout logic in the payout article.
• A return offset can arrive weeks after the sale — the sale appears in the previous period's reconciliation, its return in this period's reconciliation.
• The date of the invoices charged (commission, shipping) and the date they are recorded in your accounting can fall in different months.

This is why you should make the comparison not against "my revenue this month" but against the same period slice. If, after eliminating the period differences, there is still an amount you cannot explain, that is the real discrepancy.

5. Cross-check against the expected payout

A rough but effective check: take the period's sales revenue, calculate the expected payout using your own commission rate, shipping tier and service fee, and compare it against the reconciliation balance and the payments in the period. If you want to see the logic for a single sale, use the Trendyol Payout Calculator . If there is a large gap between expected and actual that you cannot explain with returns and penalties, go back to the line-item check.

What to do if the numbers do not add up

When you find a discrepancy, the order matters:

1. Do not say "we agree." Approving the period while you have an unresolved dispute weakens your hand. The email usually also offers a "we do not agree" option; if it does not, start the dispute process without giving approval.
2. Gather the documents: the statement line you are disputing (date, order number, amount), the relevant invoice, the return record, and — if it is a shipping deduction — a photo of the product's measurement/weight. The strength of a dispute is the strength of the document — you should be able to say not "the balance is wrong" but "this amount on this line conflicts with this document."
3. Open a support request from the seller panel and pursue the dispute in writing: which period, which line, the amount you expected, the attached document. A dispute settled over the phone leaves no trace; at the next reconciliation you end up having the same argument from scratch.
4. Follow up on the outcome: the correction of an accepted dispute is reflected in the next period's current account — at the next reconciliation, check that correction line too. We explained the whole matter of disputing deductions (how to dispute each deduction type, the deadlines, the logic of the petition) in detail in the unfair deduction dispute guide.

A note: the dispute process does not always bring the deduction back; some deductions turn out to be legitimate. The goal is to separate what is legitimate from what is erroneous with documentation, and not to let go of the erroneous ones.

When should you press the "we agree" button?

The short answer: after passing the five checks above. The practical rule set:

• The balance matches the period statement, the deductions are explainable, the return pairs are complete → approve. Holding up the reconciliation does you no good.
• There is an amount you cannot explain but it could be a period shift → first align the slices, then decide.
• There is a documented discrepancy → open a dispute without approving, and pursue the process in writing.

Because the tax and legal consequences of approval vary with company type and the specific situation, especially in a high-value dispute, talk to your accountant before saying "we do not agree" — this article is not accounting or legal advice.

Do not leave reconciliation to a once-a-month email

The real problem with the reconciliation email is not its content but its frequency: if the account is checked only once a month, an erroneous deduction accumulates unnoticed for weeks and the time you have left to dispute it shrinks. When you connect your Trendyol account, Verimle continuously pulls in your sales, deduction, return and payment movements; it compares the amount deposited against the expected payout, detects unexplained differences and suspicious deductions, and when you want to dispute them it prepares a dispute draft for you and makes it easier to track the process. Explore the financial reconciliation feature — you will not be seeing the numbers for the first time only when the reconciliation email arrives.

Note: Reconciliation items, amounts and approval deadlines vary by period and by your contract; the explanations here are general information and do not substitute for your own reconciliation email or current-account statement. Verify the current definitions and the process from Trendyol's official source, the Trendyol Seller Information Center page, and your own numbers from the current-account reconciliation screen on the Trendyol Seller Panel; if you want to quickly cross-check the expected payout you can use the Trendyol Payout Calculator. This guide was reviewed on 18 July 2026.