Trendyol Deduction Types Glossary: What Gets Taken From Your Payout? (2026)

The reaction of a seller reading their Trendyol account statement line by line for the first time is always the same: "I have never even heard the names of half of these items." Commission, fine, shipping, fine — but what is the "platform service fee," why was a coupon difference taken from you, why is the return line split into two pieces? This article is a deduction glossary: for every item that can be subtracted from your payout we answer four questions — what is it, when is it deducted, how does it appear on the statement, can it be disputed? When you run into a suspicious line, you can use the Trendyol Deduction Check tool to pick its type and check it quickly.

First, the big picture: which deduction is taken when?

Reading deductions in two groups makes your job easier. The first group is deducted automatically on every sale: commission, shipping, service fee, withholding tax. These are the natural cost of doing business; a problem only arises when the amount is calculated incorrectly. The second group is deducted on an event basis: returns, campaign share, penalties. This is where surprises and errors show up the most. Summary table:

Now let us go through each item one by one. If you want to see, with concrete numbers, how the deductions erode a sale's payout, you can enter your own price into the payout calculation tool.

The deduction glossary: item by item

1. Commission (and the VAT on commission)

What it is: the share Trendyol takes from every sale, at a rate that varies by category. The critical detail: commission is calculated on the VAT-inclusive sale price the customer pays — the classic seller mistake is to build the margin off the VAT-exclusive price and underestimate the commission. The commission invoice is issued VAT-inclusive; no additional VAT is added on top (you deduct the VAT on the invoice on your tax return). For category rates and how they are displayed, see the commission rates article.

On the statement: a separate commission line opposite each sale line; its invoice is on the Invoice Listing screen. The math of the payout line is simple: credit − commission. Dispute: normally not an issue; but if the actual rate on the statement differs from the category rate written in your Agreement Information in the panel, it is worth disputing.

2. Shipping invoice

What it is: the shipping charge deducted from the agreed carrier tariff based on the shipment's desi (Trendyol's volumetric weight unit). The tariff varies by carrier and bracket group; on a low-priced product it is often an even larger item than the commission. When: on every package handed to the carrier. On the statement: in the shipping invoice items, the order number and the billed desi appear separately — meaning you can check line by line which package was charged for how many desi.

Dispute: yes — incorrect desi measurement is the dispute sellers win most often. If the carrier measured the package larger than you did, the difference comes out of your pocket on every shipment. Calculate the product's real desi with the desi calculation tool and compare it with the value on the invoice; if there is a difference, open a request with the order number + real measurements + billed desi.

3. Platform service fee

What it is: a fixed processing fee deducted for each package handed to the carrier — not a rate, but a TL amount. The standard amount is 10.99 TL + VAT; for shipments labeled "Shipping Today" a rate of 4.99 TL + VAT has applied since June 15, 2026. Verify the current amount for your period on Trendyol's Platform Service Fee page. When: on every package, independent of the product price. This is exactly why it is the item that most quietly eats into the margin of stores selling in the 100-200 TL band: on a 1,000 TL product it is a one-percent detail, but on a 100 TL product it is, on its own, several points of your net profit.

On the statement: as a separate service fee invoice. Dispute: since the amount is fixed, normally not an issue; if it was deducted more than once for the same package, dispute it as a duplicate deduction.

4. Return deductions

What it is: when a customer return is approved, the reversal of the amount that was previously credited to your payout for that sale. On the statement a return behaves like the mirror image of the sale line: the product price is taken back from you, and in return the commission is also refunded to you — that is, when reading return lines, look at them knowing the signs are reversed from those on the sale, otherwise you might think "the commission was deducted twice."

Dispute: the return itself is legitimate, but two patterns are unfair and are among the errors caught most often on the statement: the amount being deducted before the product reaches you, and the same return being deducted twice. Also remember: a return brings the commission back, but the round-trip shipping and packaging cost does not come back in most scenarios — you can work out a return's real cost to you with the return cost calculation tool.

5. Coupon and discount deductions (seller-funded)

What it is: the share of a discount campaign or coupon you joined that you bear. If the customer paid 450 TL instead of 500 TL and you are funding that 50 TL discount, the difference is reflected on your payout as a discount/coupon line. When: when the payment for campaign sales is calculated. On the statement: seller-funded discount and coupon lines are shown with separate line types from the discounts Trendyol funds itself — meaning you can tell from the statement whose pocket it came out of.

Dispute: the share of a campaign you joined is legitimate; but if the cost of a campaign you did not join was reflected, that is a plainly unfair deduction. Keeping screenshots of campaign confirmations is a good habit for this reason.

6. Penalty and failure-to-supply deductions

What it is: event-based invoices deducted when platform rules are not followed. You most often see three types: deadline (delay) penalty — when the package does not move to "Handed to Carrier" status within its deadline; failure to supply — when you cannot ship the order and cancel it; violation penalties — for rule violations such as directing the customer off the platform. On the statement: as a penalty invoice, with details in the Invoice Listing.

Dispute: yes, and speed is critical here: the dispute window granted for penalty notifications is 3 business days. If you delivered the package on time and the carrier scanned it late, dispute with the delivery record; if the failure to supply arose from a stock sync accident, dispute with the stock movement log. We explained the whole process step by step — including gathering evidence and the request text — in the unfair deduction dispute guide.

7. E-commerce withholding tax (1%)

What it is: on sales made through an intermediary platform, the 1% income/corporate tax withholding that Trendyol deducts when making the payment. It is not a fee Trendyol charges, but a prepayment deposited to the tax office on your behalf. When: on every payout payment, on the VAT-exclusive sale amount. On the statement: as a separate withholding tax line. Dispute: no — it is a legal obligation. But it is not lost money either: it is offset against the tax calculated on your provisional and annual tax returns. You can see how much withholding tax will accumulate by year-end with the withholding tax calculation tool; for your exact situation on matters like offsetting and refunds, consult your accountant.

Two items that do not fit the glossary: advertising and early payment

Neither is a deduction — both are offsets, but since they lower the payout they are worth mentioning here: if your advertising balance is covered from the payout, the spend amount is subtracted from the payment; if you used early payment in the previous period, the amount you brought forward and its service fee are offset against this period's payment. These are the two most forgotten lines behind the question "why did the payout come in short?" — for the whole picture, see the payout calculation guide.

The unseen side of the statement: 25 different transaction types

You see a few screens in the panel, but behind the scenes Trendyol classifies every movement in your current account with 25 separate transaction types: sale, return, discount and its cancellation, coupon and its cancellation, commission (in the plus and minus directions), shipping charge, manual return, Trendyol-funded discount and coupon types, even items like payment-by-link are coded separately. You do not need to memorize them all; it is enough to know this pattern: almost every transaction type also has a cancellation/reversal record. So when you see a minus line on your statement, it is not always a new deduction — it may be the correction of an earlier transaction. Once you learn to read the lines not one by one but in pairs, the statement is far less scary.

This variety is also the answer to why manual reconciliation is so hard: hundreds of orders × dozens of transaction types × weekly statements. Starting from a "seems like it came in short" feeling and finding the right line is a task that takes hours in Excel.

Which deduction is worth disputing? A simple decision rule

Let us reduce the glossary to a single sentence. When looking at a deduction, ask two questions:

1. Is this item a natural cost of doing business? Commission, shipping, service fee, withholding tax → yes. For these, the subject of a dispute is not the item itself but the amount being calculated incorrectly (wrong rate, inflated desi, duplicate deduction).
2. Did the basis for the deduction actually happen? Did the return really reach you, was the delay behind the penalty really caused by you, did you really join that campaign? If the answer is no, dispute it — and do not miss the 3-business-day windows.

Once you have identified the type of the suspicious line, select the relevant item in the Deduction Check tool: you will see that deduction's normal range, which documents it is disputed with, and the dispute steps on a single screen.

Do not memorize the glossary — let the system watch the deductions

Knowing the seven items in this article is a good start; but unfair deductions come one by one in small amounts, and for the seller who does not download the statement and check it line by line every week, they accumulate and disappear. When you connect your Trendyol account, Verimle pulls every payout period item by item; it calculates the expected deduction from your commission rate, shipping bracket and service fee and compares it with what was actually deducted, detects unexplained differences, and notifies you before the dispute windows close — for suspicious deductions it prepares a dispute draft with the supporting documents, and you approve and send it. Explore the financial reconciliation feature — or start by first checking a single suspicious line you have on hand with the Deduction Check tool.